Lightspeed Fiji warrants that the Starlink Standard Kits and Flat High-Performance Kits will be free from defects in material and workmanship, generally meeting performance goals outlined in the Starlink Specifications at here as amended by Starlink from time-to-time based on experience and innovation (“Limited Warranty”). The Limited Warranty will be available for the following time period and service locations (“Warranty Period”) and operates alongside any rights you may have under your local consumer protection laws and in no way restricts those rights.

Warranty Period:

Purchase Option: 24 months for Flat High-Performance Kits and 12 months for Standard Kits from the
date purchased from Lightspeed Fiji. Other ICT products will be case by case basis and will be provided upon purchase.

Lease option: Warranty will be provided for the duration of the lease contract.

We are committed to providing our customers with high-quality products. In the event that a product is defective, we have established the following RMA policy:

1. Requests for an RMA for a defective product must be made within 730 days (24 months) of activation date for purchased units and can happen anytime for units on rental agreement.
2. To request an RMA, the customer must provide the following information:
   a. Satellite receiver serial (Kit Number) number
3. b. Customer contact information and location of Kit
4. c. Reason for return

3. Once the RMA request is approved, the customer will be issued an RMA number and provided with
   instructions on how to return the product.
4. Products must be returned in their original packaging and in the same condition as when they were
   received. Any accessories, manuals, and other included items must also be returned.

5. The customer is responsible for all shipping and handling costs associated with the return of the
   product unless the return is due to a defect or error on our part.
6. Upon receipt of the defective product, we will inspect it to determine if it is eligible for an exchange.
7. If the defective product is eligible for an exchange, we will replace it with a new product of the same
   model and specification, subject to availability. If the product is not eligible for exchange, the customer
   will be responsible for the cost of activating a new unit.
8. If a product is returned without an RMA number, or if it does not meet the conditions outlined in this policy, we reserve the right to refuse the return or charge a restocking fee.

We hope that this policy provides our customers with confidence in their purchases and clarity in the
return process. Please contact us with any questions or concerns about our RMA policy

For more info, email us at support@lightspeed.com.fj